Privacy Policy

Information We Collect

We collect information you voluntarily provide when you contact us, request a service, schedule a Home Independence Assessment, or use our chatbot assistant. This may include your name, phone number, email address, home address, and details about your home or service needs.

If you are arranging services on behalf of a parent or loved one, you may also provide the homeowner’s name, your relationship to them, and their preferred contact preferences.

• Contact details: name, phone, email, and mailing address.
• Service details: the type of help requested, timeframe, and property information.
• Chatbot conversations: questions you ask our assistant and any lead details you share.
• Website usage: basic analytics about how you found and used our site, such as the pages you visited and the device you used.

How We Use Your Information

We use the information you provide to respond to your inquiry, schedule visits, provide services, and keep you informed about your home. We also use it to improve our services, our website, and our educational content.

• Responding to your questions and service requests.
• Scheduling and completing home visits and assessments.
• Sending visit summaries, photos, and updates to you or your designated family contact.
• Tracking leads and service requests in our internal tools, including Google Sheets.
• Improving our website content, chatbot responses, and service offerings.

How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following situations:

• With service providers we use to operate our business, such as email, calendar, and spreadsheet tools. These providers process your data on our behalf and are bound by their own privacy obligations.
• With licensed trade professionals or vendors when you ask us to help coordinate a repair that falls outside our scope, such as electrical, plumbing, or HVAC work.
• When required by law, court order, or to protect the rights, safety, or property of our customers, ourselves, or others.

Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. Cookies are small files stored on your device. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

Data Retention

We keep your information for as long as needed to provide services and respond to your requests. If you ask us to delete your information, we will remove it from our active systems where feasible, though we may retain certain records as required by law or for legitimate business purposes.

Your Rights

You may request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.

Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are intended for older adults and their families. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at 615-389-7091 or aswint1223@gmail.com.